Return & Refund Policy
Updated : 7/19/2024
At Glimira Jewelry, we strive to ensure your complete satisfaction. If you are not satisfied with your purchase, we offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Return Eligibility
To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. All custom items can not be returned. You will also need to provide the receipt or proof of purchase and a picture/video of the damaged item.
To initiate a return, please contact us at return@glimirajewelry.com. Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
For any questions regarding returns, feel free to reach out to us at return@glimirajewelry.com.
Damages and Issues
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can assess the issue and rectify it promptly.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
For questions or concerns about a specific item, please contact us. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at return@glimirajewelry.com.
